Terms of service
So you want to commission us? Good good ;)
But first we need you to read our T.O.S (it’s truly important :0)
Buying art from us means that you accept this terms
Payment
- Payment is 100% upfront through PayPal (EUR)
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The customer will be placed into the queue until payment is made. Any
work will not be started until the payment is done in case of partial
payments.
Refunds and cancellations
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Complete refunds may only be requested if little to no work has been
made.
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Refund amount will be docked dependent on how much work has been done
and will be sent with work.
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Cancellations at an artwork where the piece is half finished
(coloring/shading part) or finished pieces, can't request a refund.
You as a client
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The piece can be posted as many sites as the client want, as long as
the client credit us for the work.
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The client can request the psd file of their piece only for personal
use and can’t delete our watermark. No one is allowed to make changes
on the artwork outside of us.
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The client can request WIPs of the work. This is limited to one time
per week.
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The client can request the artwork to be a private commission with a
60% fee of the final price.
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The client can request changes when the WIPs are sent. The changes
that can be done depends on each work, if the work is all completed it
can’t be redone, but small changes are ok. Once we sent it and you
accept it we'll not make any changes. (this is applicable if you don't
say anything when we deliver the final product)
Us as the artists
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We reserve the right to refuse any commission without needing to
explain the reason.
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We can choose which pieces post or not without needing to explain the
reason. And we’re allowed to post WIP’s, procedure images, etc. of the
piece.
Extras
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The estimated delivery time we have right now is from 1 to 3 months,
depending on the size of the queue, this may vary and be less time,
check here our current queue.
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We don't send our linearts/sketch files, we don't feel comfortable
with other people intervening in our work.
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Clients can’t commission other artist to “finish” sketches or rewards
from Patreon. But can color them if is just for practice motives and
will do it themselves. Breaking this rule will result in blacklist.
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All the artwork made by us is for personal use, if the client wants to
use our artwork for comercial purposes they must let us know upfront
to discuss our conditions and a price.
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Due to the problems with the AI's, we have come to the conclusion that
to protect our artwork, the final renders will be delivered to
customers with a protective coating (Glaze) along with a clean version. We will only upload the protected
versions to our socials.
- We DON’T authorize our art to go to AI banks.
- BLACKLISTED PEOPLE CAN'T, IN ANY WAY, BUY ART FROM US ANYMORE